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17 July 2018

Customer Experience & Engagement Manager – Migrants Resource Centre

Greater London



Deadline: 30 July 2018

Migrants Resource Centre has worked for over 30 years to help migrants, refugees, and asylum seekers overcome the barriers that prevent them from fully participating in British society. In this time, MRC have helped tens of thousands of people secure protection in the UK, regularise their immigration status, learn English, and find work.

MRC is one of the few organisations in the UK that provides frontline services (such as legal advice and employability support to migrants and refugees) and uses that experience to inform highly respected policy work campaigning for a fair migration system that benefits migrants and British citizens alike.

Migrants Resource Centre is seeking a customer focussed manager to ensure that we deliver a customer-focussed service, that our service users are actively engaged in the design & delivery of all our work, and to ensure that migrants’ voices contribute to our Policy, Campaigning, Communications and Fundraising activities.

Reporting to the Chief Executive and serving as a member of the Management Team, you will work strategically across the organisation, responsible for embedding and enabling a customer focussed continuous improvement culture across the organisation.

Find out more here.